lck44 Privacy Policy

1.1 lck44 ("we", "us", "our") operates the online betting and casino platform accessible at lck44.io. This Privacy Policy sets out in full how lck44 collects, processes, stores, shares, and protects the personal information of all individuals who use our platform ("players", "you", "your"), including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

1.2 lck44 is committed to maintaining the privacy and security of your personal data. We act as the data controller in respect of the personal information you provide to us when registering an account, making deposits or withdrawals, placing bets, contacting our support team, or otherwise interacting with the lck44 platform.

1.3 This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together govern your use of the lck44 platform. Where this Privacy Policy uses terms defined in the Terms & Conditions, those definitions apply here unless the context requires otherwise.

1.4 We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. The effective date at the top of this document will always reflect the date of the most recent revision. Continued use of the lck44 platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms.

2.1 lck44 collects personal data from you directly (when you provide it to us) and automatically (when you interact with our platform). We only collect data that is necessary for the specific purposes described in this Privacy Policy. The categories of personal data we collect include:

2.2 lck44 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data, except where identity photographs on submitted KYC documents inherently contain such information. In those cases, the data is used solely for identity verification purposes and is not processed for any other purpose.

3.1 lck44 uses your personal data for the following purposes. We will not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent:

• Account Registration and Management: To create, maintain, and manage your lck44 player account, including processing your registration, verifying your identity, and maintaining accurate account records.
• Service Delivery: To provide you with access to the lck44 sportsbook, live casino, slots, crash games, and all other gaming and betting services available on the platform.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment methods, and to maintain accurate financial records associated with your account.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with responsible gaming standards and to detect and prevent fraud, money laundering, and other financial crimes.
• Customer Support: To respond to your enquiries, complaints, and support requests submitted via email or live chat, and to maintain a record of our communications with you for quality assurance purposes.
• Responsible Gaming: To monitor your betting patterns, identify signs of problem gambling behaviour, and apply any deposit limits, time-out periods, or self-exclusion requests you have activated on your account.
• Security and Fraud Prevention: To detect, investigate, and prevent unauthorised access to your account, bonus abuse, collusion, match-fixing involvement, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the design, functionality, and content of the lck44 platform and to develop new features and services for our players.
• Marketing Communications (with consent): To send you promotional offers, bonus notifications, tournament invitations, and other marketing communications via email or SMS, where you have explicitly opted in to receive such communications. You may opt out at any time.
• Legal and Regulatory Compliance: To fulfil obligations under applicable laws and regulations, including data retention requirements, compliance with lawful requests from authorities, and enforcement of our Terms & Conditions.

4.1 lck44 processes your personal data only where we have a lawful basis to do so. The legal bases on which we rely are as follows:

• Contractual Necessity: Processing that is necessary to perform the contract between you and lck44 — specifically the Terms & Conditions you accepted upon registration. This covers account management, service delivery, and payment processing.
• Legal Obligation: Processing that is required for lck44 to comply with applicable legal and regulatory obligations, including identity verification, record-keeping, fraud prevention, and anti-money laundering procedures.
• Legitimate Interests: Processing that is in the legitimate interests of lck44 or a third party, where those interests are not overridden by your fundamental rights and freedoms. This includes platform security monitoring, fraud detection, responsible gaming oversight, and analytics for service improvement.
• Consent: Processing that is based on your freely given, specific, and informed consent — primarily marketing communications. You may withdraw your consent at any time by contacting [email protected] or updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

5.1 lck44 does not sell, rent, or trade your personal information. We may share your data with third parties only in the following circumstances and only to the extent necessary for the specified purpose:

• Payment Processors: We share necessary financial and identity data with payment service providers (including bKash, Nagad, and Rocket) to process your deposits and withdrawals securely. These providers are bound by their own data protection obligations.
• Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical session data (such as a session token and your account currency) to facilitate game delivery. These providers do not receive your full personal profile.
• Identity Verification Partners: Third-party KYC verification service providers may receive copies of your submitted identity documents and personal details for the purpose of performing identity and age verification checks on behalf of lck44.
• Analytics Providers: We use third-party analytics tools to analyse aggregated, anonymised usage data. These providers do not receive personally identifiable information.
• Legal and Regulatory Authorities: lck44 may disclose personal data to law enforcement agencies, regulators, courts, or other government authorities when required to do so by law, court order, or legitimate legal process, or where we believe disclosure is necessary to protect the rights, property, or safety of lck44, our players, or the public.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of lck44's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change via the email address associated with your account.

5.2 All third parties with whom lck44 shares personal data are required to process that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the purpose for which it was disclosed.

6.1 The lck44 platform serves players primarily based in Bangladesh. However, certain third-party service providers involved in the delivery of lck44's services — including game providers, payment infrastructure partners, and cloud hosting providers — may be located outside Bangladesh. As a result, your personal data may be transferred to and processed in countries other than your country of residence.

6.2 Where such international transfers occur, lck44 takes appropriate steps to ensure that your personal data is afforded a level of protection consistent with the standards described in this Privacy Policy. This may include entering into data transfer agreements with the relevant third parties or relying on other lawful transfer mechanisms.

6.3 By using the lck44 platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, where such transfers are necessary for lck44 to provide services to you.

7.1 lck44 uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to operate and improve the platform. Cookies are small text files stored on your device when you visit a website. They help us recognise you, remember your preferences, maintain your session, and analyse how you use our platform.

7.2 The types of cookies lck44 uses are as follows:

• Strictly Necessary Cookies: These cookies are essential for the lck44 platform to function correctly. They enable core functionality such as account login, session management, and secure navigation between pages. You cannot opt out of these cookies as they are required for the platform to operate.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred language, display options, and region settings — so that you do not need to re-enter them on each visit.
• Analytical Cookies: These cookies collect aggregated, anonymised information about how visitors use the lck44 platform, including which pages are visited most frequently, how long sessions last, and which features are most used. This data is used solely to improve the platform's performance and user experience.
• Session Cookies: These temporary cookies are deleted automatically when you close your browser. They are used to maintain your logged-in state and to track your activity within a single session for responsible gaming monitoring purposes.

7.3 You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the lck44 platform. For detailed instructions on managing cookies in your specific browser, refer to your browser provider's help documentation.

7.4 lck44 does not use cookies to track your activity on third-party websites, and we do not engage in cross-site behavioural advertising based on your browsing activity outside of lck44.io.

8.1 lck44 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the lck44 platform.
• Encryption of sensitive stored data, including passwords (which are stored as salted cryptographic hashes and never in plain text) and KYC document files.
• Access controls that restrict access to personal data to lck44 employees and contractors who have a legitimate need to process that data in the course of their work, and who are bound by confidentiality obligations.
• Regular security assessments, vulnerability scanning, and penetration testing of the lck44 platform infrastructure.
• Secure, geographically redundant data storage with automated backup procedures to protect against data loss.
• Two-factor authentication (2FA) options available to players wishing to add an additional layer of security to their lck44 accounts.

8.2 While lck44 takes all reasonable steps to protect your personal data, no method of electronic storage or internet transmission is entirely secure. lck44 cannot guarantee the absolute security of data transmitted to or from the platform. Players are encouraged to use strong, unique passwords for their lck44 accounts and to enable 2FA where available.

8.3 In the event of a data security breach that is likely to result in a risk to your rights and freedoms, lck44 will notify affected players via the email address associated with their account as soon as reasonably practicable after becoming aware of the breach.

9.1 lck44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable laws and regulations. The following retention periods apply as a general guide:

• Account and Identity Data: Retained for the lifetime of your active account plus a minimum of five (5) years following account closure, to comply with anti-money laundering record-keeping requirements and to resolve any outstanding disputes.
• Financial Transaction Data: Retained for a minimum of seven (7) years from the date of each transaction, in accordance with financial record-keeping obligations.
• KYC Documents: Retained for the lifetime of your active account plus five (5) years following account closure, or longer if required by applicable law or an ongoing regulatory investigation.
• Customer Support Communications: Retained for three (3) years from the date of the most recent communication, for quality assurance, dispute resolution, and regulatory compliance purposes.
• Technical and Usage Data (Logs): Retained for twelve (12) months from the date of collection, after which they are deleted or anonymised.
• Marketing Preference Data: Retained until you withdraw your consent to receive marketing communications, plus a brief additional period to process the opt-out and update our systems.

9.2 Once the applicable retention period has expired and there is no other lawful basis for retaining your data, lck44 will securely delete or anonymise your personal information in accordance with our internal data disposal procedures. Anonymised data may be retained indefinitely for statistical and analytical purposes.

10.1 As a player on the lck44 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our data team at [email protected] with the subject line "Data Rights Request". We will respond to your request within thirty (30) days of receipt.

• Right of Access: You have the right to request a copy of all personal data that lck44 holds about you. We will provide this information in a clear, structured format. Please note that requests for excessive or repetitive copies of the same data may be subject to a reasonable administrative fee.
• Right to Rectification: You have the right to request that any inaccurate or incomplete personal data held by lck44 be corrected or updated. Where data cannot be corrected (for example, historical transaction records), we will add a notation explaining the inaccuracy.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. This right is not absolute — lck44 may need to retain certain data for legal, regulatory, or fraud prevention purposes even after you have requested erasure. We will inform you of any data that cannot be deleted and the reason why.
• Right to Restriction of Processing: You may request that lck44 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing and a review is pending.
• Right to Data Portability: Where processing is based on your consent or on a contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to lck44 processing your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to processing your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

10.2 lck44 will not charge a fee for exercising your data rights in ordinary circumstances. However, if a request is manifestly unfounded, excessive, or repetitive, lck44 reserves the right to charge a reasonable administrative fee or to decline the request, with written notice of the reason for refusal.

11.1 The lck44 platform is strictly intended for individuals aged 21 years and above. lck44 does not knowingly collect, process, or retain personal data from any person under the age of 21. The 21+ age requirement is enforced at the point of registration and through our KYC identity verification process.

11.2 If lck44 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data from our systems and close the associated account. Any funds deposited into an account opened by an underage individual will be returned to the payment method from which they originated.

11.3 Parents and guardians who believe that their child may have registered an account on lck44 are encouraged to contact our support team immediately at [email protected]. lck44 will investigate all such reports promptly and take appropriate action. We also encourage the use of parental control and internet filtering software to prevent minors from accessing online gambling websites.

12.1 The lck44 platform may, on occasion, contain references to third-party services such as game providers, payment processors, or responsible gaming resources. While lck44 exercises care in selecting partners and service providers, we are not responsible for the privacy practices, security standards, or content of any third-party website or service.

12.2 Visiting a third-party website linked from or associated with the lck44 platform is subject to that third party's own privacy policy and terms of use. lck44 strongly recommends that you review the privacy policy of any third-party service before providing them with your personal information.

12.3 lck44 is not liable for any loss or damage arising from your reliance on the content or privacy practices of any third-party website or service accessed in connection with your use of the lck44 platform.

13.1 lck44 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, technology, legal requirements, and platform features. When material changes are made to this policy, we will notify registered players via the email address associated with their account and display a prominent notice on the lck44 platform for a period of at least seven (7) days prior to the updated policy taking effect.

13.2 The effective date displayed at the top of this Privacy Policy indicates when the current version was last revised. We encourage all players to review this policy periodically to stay informed about how lck44 processes their personal data.

13.3 Your continued use of the lck44 platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated terms. If you disagree with a material change to this policy and do not wish to accept the revised terms, you may close your account and request deletion of your personal data in accordance with Section 10 of this policy.

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or lck44's handling of your personal data, please contact our dedicated data privacy team using the details below. All privacy-related enquiries are handled confidentially and with priority.

• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" to ensure your message is routed to the correct team.
• Response Time: lck44 will acknowledge all privacy-related enquiries within two (2) business days and provide a substantive response within thirty (30) calendar days of receipt.
• Postal Correspondence: While lck44 strongly prefers email communication for privacy matters, written correspondence may also be directed to our registered business address. Please contact the support team by email first to obtain the current postal address.

14.2 If you are not satisfied with lck44's response to a privacy-related complaint or data rights request, you may have the right to escalate the matter to a relevant data protection authority or seek independent legal advice. lck44 will cooperate fully with any legitimate regulatory investigation or inquiry concerning our data processing practices.

14.3 This Privacy Policy is written in English. In the event of any inconsistency between the English version and any translated version of this document, the English version shall prevail in all respects.